99baji live Privacy Policy

1 What Information We Collect

We collect various types of information when you register on the 99baji live platform and use our services. The nature and purpose of the information collected is described by category below.

1.1 Information You Provide Directly

When you create an account or contact us, the following information is collected:

• Full name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Residential address
• Payment information, such as bKash, Nagad, or Rocket account numbers or bank account details
• Login credentials — username and encrypted password

1.2 Automatically Collected Information

Some information is collected automatically when you use our website or app. This includes:

• Device type, operating system, and browser information
• IP address and network-related information
• Platform activity logs — login times, games played, betting history, and deposit and withdrawal transaction details
• Information collected through cookies and similar tracking technologies (see Section 3 for details)

1.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as payment processors or fraud prevention service providers. This information is used only to verify your transactions or protect your account.

2 Use of Collected Information

Information collected by 99baji live is used for specific and legitimate purposes. We use your information for the following reasons:

2.1 Operating and Delivering Services

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To manage betting and gaming activity
• To provide applicable bonuses and promotional benefits
• To track your progress in the VIP program

2.2 Security and Legal Compliance

• To prevent fraud, money laundering, and other illegal activity
• To prevent multiple accounts
• To ensure age verification (for users aged 21 and above only)
• To meet applicable legal obligations

2.3 Communication and Support

We use your mobile number and email address to communicate with you directly. This includes transaction notifications, account security alerts, and resolving issues through our 24/7 live chat and email support. If you do not wish to receive promotional messages, you can contact us at any time to opt out.

2.4 Platform Improvement

Information is used to analyse the overall user experience and improve the quality of our website, app, and services. In this analysis, personal identities are kept confidential and data is processed in aggregate form.

3 Cookies and Tracking Technology

Cookies and similar technologies are used on the 99baji live website and app. Cookies are small text files stored on your device that help the platform function more effectively.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the site's core functionality. Without these, the platform will not work properly.
• Functional cookies: To remember your preferences such as language selection and settings.
• Analytics cookies: To collect usage statistics about the platform and improve our services.
• Security cookies: For fraud prevention and account protection.

3.2 Managing Cookies

You can turn off non-essential cookies by changing your browser settings. However, this may limit some features of the site. For more information about cookies or if you have questions, please contact our support team.

4 Sharing Information with Third Parties

99baji live does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with third parties that provide services for operating our platform, such as payment processors (bKash, Nagad, Rocket, and banks), technology service providers, and cybersecurity firms. These organisations operate under agreements consistent with our privacy policy.

4.2 Legal Obligations

If disclosure of information is required by a court order, government investigation, or other legal requirement, we will provide the minimum necessary information within the bounds of the law.

4.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or restructuring. In such cases you will be notified in advance and this privacy policy will continue to apply.

5 Data Protection Methods

99baji live follows industry-standard technology and strict processes to keep your personal and financial information secure.

5.1 Technical Safeguards

• SSL Encryption: Every connection to the website and app is secured by SSL/TLS technology, which encrypts your information during transmission and receipt.
• Database Encryption: Stored personal information and passwords are kept in encrypted form.
• Two-factor verification (OTP): OTP verification is available for important transactions and logins.
• Firewall and security monitoring: Our servers and network are under continuous monitoring.

5.2 Organisational Safeguards

• Only authorised staff can access user information, and only on a need-to-know basis.
• Staff receive regular training on privacy and data protection.
• In the event of a data security incident, action is taken according to a defined response plan.

However, transmitting information over the internet is not entirely without risk. We make every effort to ensure maximum security, but we cannot guarantee absolute certainty. Using a strong password and not sharing your login details with anyone is equally important on your part.

6 Data Retention Period

We retain your information only for as long as it is necessary or legally required. The following policy is followed when determining the retention period:

• Information for active accounts is retained for as long as the account remains open.
• Records of financial transactions may be kept for a defined period even after an account is closed or deactivated, as may be required by legal obligations.
• Information related to disputes or investigations is retained until the relevant process is complete.
• Once the designated retention period ends, information is securely deleted or anonymised.

7 Your Rights

As a 99baji live user, you have the following rights regarding your personal information:

7.1 Right to Access

You can request from us at any time to find out what information we hold about you and how it is being used. This request can be sent to our support team by email.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. We will action that correction within a reasonable time.

7.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, this right is limited — where it is necessary to retain information due to legal obligations or legitimate business purposes, the request may not be fulfillable.

7.4 Right to Withdraw Consent

If you have previously given consent for your information to be processed for a specific purpose, you may withdraw that consent at any time. However, any processing that took place before the withdrawal remains valid.

To exercise any of your rights, please visit our FAQ section, or contact our support team directly.

8 Protection of Minors

99baji live strictly ensures that only individuals aged 21 and above may register and use the platform. We take the protection of minors very seriously, and our Responsible Gaming Policy addresses this in detail.

• At the time of registration, the national ID number and date of birth are verified for age confirmation.
• If we identify that a person under the age of 21 has created an account, that account will be closed immediately and the collected information will be securely deleted.
• We do not knowingly collect any personal information from minors.

9 Changes to the Privacy Policy

99baji live reserves the right to update this privacy policy from time to time. When changes are made, the following process will be followed:

• Registered members will be notified by email or mobile message before any significant changes.
• The effective date of the updated policy will be clearly stated at the top of the page.
• Continued use of the platform after the changes will be taken as your agreement to the new policy.
• Previous versions of the policy are available upon request.

If you have questions about any changes to this policy, you may also visit our Terms and Conditions page, where the overall terms of platform use are set out.

10 Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us. Our support team provides round-the-clock (24/7) service in both Bangla and English.

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. To learn more about us, visit the About Us page.